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Legal Terms Built Around Your Account

When you open an account at borneoslot, you enter into a clear set of terms that govern how we handle your deposits, withdrawals, account security and personal data.

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borneoslot Legal Terms Built Around Your Account
LEGAL SUPPORT CHANNELS

How to Contact Us About Legal Matters

Team online

Live Chat Support

Our support team is available daily from 08:00 to 23:00 WIB. Open the chat widget in your account lobby — we can help with account terms, dispute resolution, data requests and payment questions in real time.

Email Escalations

Send formal legal inquiries to [email protected]. We respond within 48 hours. This is the channel for data-access requests, account closure forms and formal complaints under Indonesian consumer protection law.

Account Settings — Legal Centre

Inside your borneoslot account, go to Settings > Legal to download our full terms, view your data export rights, and access dispute forms. You can also request account closure and data deletion from this page.

HOW WE HANDLE YOUR DATA

Security, Privacy and Your Rights

Data Retention

We keep your account and transaction records for the duration of your account plus seven years, as required by Indonesian financial regulations. After account closure, we retain transaction logs for regulatory audit. Personal data is encrypted and stored in secure facilities.

Account Verification

Your first deposit requires ID verification — we use automated checks plus manual review for deposits over Rp 10,000,000. This protects you and us from fraud. Withdrawals trigger secondary verification: we confirm your payment method matches your registered account details before funds transfer.

Cookie and Tracking

We use cookies to keep you logged in, remember your settings and detect fraud patterns. Marketing cookies are optional — you control them in your account settings. We do not sell your data to third parties. Tracking serves account security and compliance only.

Payment Security

All DANA, OVO, GoPay and QRIS transactions are encrypted end-to-end. We never store your payment credentials. Each deposit is verified by the payment provider before it reaches your wallet. Withdrawals are reversed if your payment method rejects them.

Your Data Rights

You can request a full export of your personal data, account history and transaction records at any time via Settings > Legal Data. We deliver your data in standard format within 30 days. You can also request corrections or deletion where local law permits.

Dispute Resolution

If you dispute a transaction or believe your account was accessed without permission, contact us immediately via chat or email. We investigate within 5 business days. Unresolved disputes escalate to Bank Indonesia's complaint service if local law permits.

Frequently Asked About Our Terms

When you close your account, your balance is withdrawn to your registered payment method within 24 hours. We keep your transaction history for seven years as required by law, but your personal data is deleted within 30 days of closure. You can request account closure anytime via Settings > Legal.

Your deposits are held in segregated accounts under Indonesian banking law. They are not pooled with our operational funds. If you withdraw, funds move directly to DANA, OVO, GoPay or QRIS — payment providers hold the final responsibility for delivery to your bank account.

We freeze accounts only if we detect fraud, breach of terms, or regulatory violations. You will receive notice within 24 hours explaining the reason and next steps. Account freezes are temporary while we investigate. Permanent closure only happens after formal notice and your chance to respond.

Promotional consent means we can send you offers via email and in-app notifications. We do not share your email or phone with external marketers. You can withdraw promotional consent anytime in Settings > Notifications without affecting your account access or terms.

If a deposit fails to credit within 2 hours, contact our support team immediately. We refund failed deposits to your original payment method within 48 hours. If a withdrawal fails, we reverse it to your borneoslot wallet and provide a report. You can retry the withdrawal immediately.

Yes. Our payment processing follows Bank Indonesia standards and OJK anti-money-laundering rules. We verify all account holders before allowing large deposits. Transactions above reporting thresholds are logged per Indonesian financial crime regulations. Our terms reflect these legal obligations.

Go to Settings > Legal Data and select 'Download My Data'. We compile your full record — emails, deposits, withdrawals, account settings and device logs — into a single file within 30 days. The download is free. You can also request data about specific transactions via email to [email protected].

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